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Key Account Manager
Job in
McKinney, Collin County, Texas, 75069, USA
Listed on 2026-06-24
Listing for:
Nsoft USA Corporation
Full Time
position Listed on 2026-06-24
Job specializations:
-
Business
Client Relationship Manager, Business Development
Job Description & How to Apply Below
- Build and nurture long-term, strategic relationships with existing and new clients.
- Develop and implement client retention and growth strategies, including lifecycle management.
- Ensure high levels of client satisfaction through regular communication and expectation management.
- Oversee project teams across all phases, including planning, implementation, and delivery.
- Facilitate effective communication between clients and internal teams such as development, Dev Ops, QA, and others.
- Organize regular team meetings to synchronize project statuses, identify risks, and mitigate them effectively.
- Collaborate with HR and department leaders to select project resources.
- Coordinate cross-functional teams to achieve client objectives.
- Motivate and support teams to enhance their performance and engagement.
- Design and execute growth strategies for key accounts.
- Plan joint initiatives with clients to expand cooperation opportunities.
- Develop tactical plans to increase sales volumes, broaden service offerings, and boost competitiveness.
- Regularly assess client needs and adapt strategies to evolving requirements.
- Monitor project profitability, including revenue, expenses, and margins.
- Prepare and coordinate budgets with internal and client teams.
- Identify and address deviations from budgetary targets, ensuring optimal cost efficiency without compromising service quality.
- Analyze client businesses to identify growth opportunities and offer tailored solutions.
- Participate in preparing and delivering presentations, negotiating agreements, and finalizing contract terms.
- Drive cross-selling (additional services) and upselling (expanded service levels).
- Ensure adherence to contract terms and SLA requirements.
- Monitor key performance indicators (KPIs) for ongoing projects.
- Resolve complex issues and conflicts related to contract fulfillment.
- Maintain detailed reporting on key clients, including profitability, order volumes, and satisfaction levels.
- Analyze outcomes of implemented strategies and plan future actions.
- Track market trends to propose innovative solutions to clients.
- Experience: At least 2 years in client management (experience in IT is a strong advantage).
- Additional Expertise: Proven success in project management is a significant plus.
- Knowledge:
- Fundamental IT services and products (e.g., software development, Dev Ops, support).
- Sales methodologies and client lifecycle management.
- Skills:
- Excellent communication and relationship-building abilities.
- Proficient in negotiations and deal closures.
- Highly organized with great attention to detail.
- Languages:
- Proficiency in English (C1 level or higher) is mandatory.
- Additional languages are an advantage.
- Stress resistance
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