Lead Business Operations Associate in Training

Position Overview

As a Business Operations Associate Lead, you will mentor and guide Business Operations Associates while ensuring smooth operations across store departments. This leadership role combines team development, operational excellence, and exceptional customer service. You’ll oversee critical processes such as cash management, transaction auditing, and paperwork accuracy, fostering a positive, collaborative work environment.

• Mentor and coach Business Operations Associates, supporting their growth and training.
• Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
• Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with Car Max standards.
• Deliver exceptional customer service, explaining processes and answering questions clearly.
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
• Manage cash operations, including deposits, safe handling, and security protocols.
• Follow Car Max Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

• Ability to create a positive, team‑oriented environment and resolve customer or associate issues.
• Strong delegation, follow‑up, and decision‑making skills using sound judgment.
• Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
• Ability to multi‑task in a high‑energy, fast‑paced environment and maintain accuracy.
• Effective verbal and written communication skills for customer and associate interactions.
• Completion of Car Max‑provided training for cross‑functional Business Office coverage.
• Physical capability to stand or walk for extended periods and lift 15–20 lbs, with flexibility for nights, weekends, and holidays.

The hourly rate for this position is $19.20 – $30.70.

• Paid sick, vacation, and holiday time as required by state law.

• Full‑time hourly or commission/incentive eligible associates may accrue up to 48 hours of sick time per year and between 80 and 200 hours of vacation per year, after a 90‑day waiting period.

• Six paid scheduled holidays per year with an additional floating holiday; holiday premium pay if working on a scheduled holiday.

• Full‑time salaried associates are entitled to paid time off without a specified limit as needed.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.