Senior Vice President, Operational Strategy – Process Transformation

Responsibilities

• Implement and maintain uniform processes, frameworks, and performance measures across underwriting, new business, and sales administration.
• Partner with business leaders to define forward‑looking administrative models for Underwriting, New Business, and Sales Administration with 1‑, 3‑, and 5‑year horizons.
• Collaborate with technology, operations, and business leaders to align processes across mainframe systems, enterprise applications, and integration points.
• Apply Lean, Six Sigma, and related methodologies to drive measurable cost, quality, and efficiency improvements.
• Identify and prioritize opportunities for applying RPA, AI, and related tools to optimize processes in acquisition and sales administration.
• Facilitate alignment across departments, eliminate silos, and introduce enterprise best practices that improve speed, quality, and cost efficiency.
• Establish and mature project identification, tracking, cost/benefit analysis, and post‑mortem reviews to ensure project benefits are realized.
• Lead change initiatives, engaging stakeholders and driving adoption of new processes and tools.
• Define KPIs, establish dashboards, and partner with IT to build reporting capabilities that support data‑driven decision making.
• Provide recommendations and insights to senior leadership on process improvement initiatives and transformation efforts.
• Directly manage 2–3 business analysts, setting priorities, mentoring, and ensuring quality deliverables.
• Develop business cases and cost/benefit analyses for transformational projects, and manage approved project budgets ranging from hundreds of thousands to several million dollars, ensuring implementation within financial and operational targets.

• Bachelor’s degree required; advanced degree preferred (MBA, MS).
• 10+ years in process improvement, operational excellence, or project management roles within insurance or related industries.
• 5+ years of demonstrated ability to lead cross‑functional initiatives and manage small team.
• Relevant certifications (Lean Six Sigma Black Belt, PMP) preferred.
• Strategic and systems thinking with ability to drive alignment across functions.
• Strong communication and presentation skills to senior audiences.
• Proficiency in continuous improvement and change management methodologies.
• Data‑driven decision‑making and KPI development.
• Ability to lead a small professional team while influencing broader enterprise initiatives.
• Strong understanding of mainframe systems, enterprise applications, and cross‑platform process integration.
• Strong understanding of transformational technologies and industry best practices within the US Insurance market.
• Proven track record in continuous improvement methodologies and change management practices.
• Exceptional stakeholder management, communication, and influence skills across all organizational levels.