Customer Service Representative

We are seeking a dynamic and energetic Customer Service Professional to join our team! In this role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your ability to communicate effectively, handle inquiries efficiently, and deliver outstanding client experiences will drive customer satisfaction and foster long-term relationships.

Multilingual skills and a passion for sales are highly valued as you help expand our reach and serve diverse communities. This paid position offers an exciting opportunity to develop your communication skills, gain valuable experience in customer support, and be part of a vibrant team dedicated to excellence. This is a full time position from M-F 9-5 with a minimum of 40 hours per week

• Respond promptly to customer inquiries via phone, email, or chat with a friendly and professional demeanor
• Provide accurate information about products, services, and account details using excellent communication skills
• Assist clients with account setup, updates, and troubleshooting by following established procedures
• Handle outbound calling campaigns to follow up on customer requests or promote new offerings
• Maintain detailed records of customer interactions through data entry in our CRM system
• Manage cash handling transactions accurately when processing payments or refunds
• Demonstrate strong phone etiquette to ensure positive interactions and resolve issues efficiently
• Collaborate with team members to share insights, improve processes, and enhance overall client service quality

• Bilingual abilities in English and Spanish (Spanish is an asset and not a requirement)
• Proven experience in call center environments or customer support roles is highly desirable
• Strong sales aptitude with the ability to upsell or cross-sell products naturally during interactions
• Excellent communication skills—both verbal and written—are essential for clear and effective engagement
• Proficiency in Microsoft Office Suite (Word, Excel) along with solid computer skills for data entry and documentation
• Experience with outbound calling campaigns or tele-sales is a plus
• Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail
• Knowledge of call center etiquette, analysis skills for problem-solving, and cash handling experience will set you apart

Job Type: Full-time

Work Location:

In person in McKinney, TX.