Customer Service Rep Senior Recreation Center

SUMMARY OF POSITION

Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in‑person and/or telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but are not limited to creating first and last impressions with customers, answering phones, customer correspondence, providing facility tours, and using a computerized registration system with cash handling operations.

This position also provides assistance and support in the supervision of recreation programs and facility operations.

• Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service.
• Maintains friendly customer service in all situations.
• Performs and assists with computerized registration, correspondence, public relations, record keeping and reports.
• Answers telephones, provides information, and conducts facility tours.
• Adheres to assigned work schedules as assigned.
• Maintains inventory of supplies and equipment.
• Assists with programming, special events and rentals.
• Promotes facilities, programs and services when in contact with members and guests.
• Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of the City of McKinney.
• Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions.
• Resolves customer questions/complaints.
• Maintains a balanced cash drawer at each shift.
• Arrives to work every day on time as scheduled.
• Operates standard office equipment.
• Demonstrates a collaborative and flexible style and the ability to work under time pressure.

• Perform other duties as assigned or directed.

• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to work in a team environment; contribute as a team member and treat co‑workers, subordinates and customers with respect.
• Ability to tactfully resolve issues with customers and colleagues even when under pressure.
• Build professional relationships with internal staff and customers.
• Offer flexibility and adaptability, especially during times of change.
• Communicate effectively both orally and in writing.
• The ability to treat co‑workers and customers with respect.
• Ability to carry out detailed written or oral instructions.

• High School diploma or GED equivalent required.
• Minimum of 2 years customer service experience.
• Knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc.).
• Cash handling skills and the ability to manage a register.
• CPR/AED/First Aid certified (or obtain within 30 days of employment).

• Must pass a drug screen and background check.
• Must have Class C Texas Driver's License.

Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5‑10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability.

Work is generally performed indoors in a climate‑controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job‑related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.