Guest Ambassador

Job Overview

Responsible for ensuring customer satisfaction for all Cirrus customers, potential customers and guests during all visits to the Vision Center campus. The Guest Ambassador enhances customer relationships by driving the Service Essentials to create personal experiences and a world class environment.

Monday – Friday, 8:00 a – 4:30 p (and occasionally overtime/ weekends).

• Greet and welcome customers and visitors to the Cirrus campus.
• Engage with customers and visitors, anticipating their needs.
• Receive and process all fuel orders and billing.
• Drive customers to various buildings on Cirrus campus.
• Provide coverage to other Guest Ambassador locations as needed.
• Data entry work, transferring information from Alfa to Sales Force.
• Maintain the Patriot Act sign‑in log for all Cirrus visitors.
• Maintain common spaces (organization, stocking, cleaning, and similar tasks).
• Energize the Cirrus Service Essentials.
• Perform light administrative work.
• Anticipate guests’ needs and respond promptly.
• Strive to improve service performance.
• Additional duties as required.

• High school diploma or equivalent (required). Associate’s or Bachelor’s in Hospitality preferred.
• 1–3 years customer service in hospitality (required).
• Ability to work unsupervised.
• Excellent communication and organizational skills.
• Strong work ethic and professional demeanor.

• Customer Focus
  :
  Builds strong customer relationships and delivers customer‑centric solutions.
• Cultivates Innovation
  :
  Creates new and better ways for the organization to be successful.
• Interpersonal Savvy
  :
  Relates openly and comfortably with diverse groups of people.
• Ensures Exceptional Customer Service
  :
  • Energizes the Cirrus Service Essentials.
  • Strives to improve service performance.
  • Anticipates guests' needs and responds promptly.
  • Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere.
  • Handles guest problems and complaints.

• 401(k) Plan – Dollar‑for‑dollar match up to 5% after 90 days, 100% vesting after one year.
• Employer‑Paid Coverages – Group term life, short‑ and long‑term disability insurance.
• Comprehensive Health Coverage – Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking – With rewards for meeting health goals.
• Generous PTO – 100+ hours accrued first year.
• Employee Referral Bonus.
• Career Development – Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts – Access to partner and marketplace discounts.
• Community & Engagement – Company and employee clubs at various locations.

Other duties may change at any time. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug‑free work environment and promotes equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.