Customer Service Representative

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McKinney, TX, US

5 days ago Requisition

We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer service, starting with our hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.

As they say, "There is no business, like trash business."

Bi-Lingual Highly Preferred!!!

Handle inbound/outbound inquiries which result in but not limited to: setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression.

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
• Manage difficult or emotional customer situations, respond promptly to customer needs and respond to requests for service and assistance
• Provide accurate information about products and services to the customer
• Accurately document all calls and account information
• Identify and educate customers on services/products with the intent of suggestive upselling
• Process customer payments
• Perform outbound collection calls
• Review, monitor, and follow up on any assigned accounts as appropriate