Cashier, Customer Service​/HelpDesk

Reporting to the Senior Manager, Student Business Services, the Cashier is responsible for providing excellent customer service while assisting students, staff, and departments with account transactions.

• Serve as initial contact for students, parents, faculty/staff, and visitors upon approaching the Cashier window. Provide excellent customer service when answering questions regarding student accounts. Analyze and discuss student account issues with students and staff. Record, count, and post payments for tuition and fees and issue system-generated receipts.
• Balance cash receipts for completeness and accuracy each day.
• Preparation of all deposits and coordination of pickup and delivery to the appropriate bank.
• Balance and reconcile cash drawer daily. Reconcile daily transaction activity to cashiering system reports and Banner.
• Set up and/or assist students with payment plans.
• Contact students periodically regarding preference inactive status with the refund processor to aid in refund selection and setup.
• Assist with general office duties, as assigned, including answering phone calls, filing, and document scanning.

• Ability to make accurate arithmetic calculations.
• Experience with computerized cashier receipting systems.
• Experience with large volumes of payment (cash, check, and credit card) transactions.
• Skills using Microsoft Office standard programs (Outlook, Excel, Word).
• Experience handling confidential customer information.
• Demonstrated customer service skills.
• Must be able to read and comprehend written instructions.
• Must be able to communicate effectively orally and in writing.

Individual Contributor

Work is rarely required outside of normal business hours and is primarily conducted indoors.

Sitting and repetitive typing. Requires prolonged verbal communication (in person and via phone) and regular use of standard office equipment.

No

If travel is required, the candidate must have and maintain a current, valid driver’s license and an acceptable driving record.

Associate’s degree in accounting, business, or related field from an accredited College.

One year of directly related work experience, including cash handling.

• Two years of cashiering experience
• Two years working in a student-facing education environment
• Familiarity with ERP systems such as Banner or People Soft
• Familiarity with student cashiering systems such as Transact or Touch Net

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE:

With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.