Customer Service Expert

Job Overview

Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

It’s a big job, and we value feedback from our customer service team to make sure the company is operating efficiently and that homeowners are happy with our work.

• Paid training
• Bonuses based on performance
• Tech tools to help you do your job efficiently
• Health insurance
• Paid Time Off

To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior.

• Go the extra mile to help homeowners and potential customers
• Manage large amounts of incoming phone calls and outbound return calls
• Use software, like our Service Titan CRM, to record interactions with homeowners
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Follow communication procedures, guidelines, and policies.

• Proven sales and customer support experience or experience
• Strong phone, active listening and overall communication skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent