Bilingual Customer Service

Bilingual Customer Service Support Representative (Spanish/English)

3+ month contract

McKinney, TX (Onsite)

We’re seeking an abilingual (English/Spanish) Customer Service Support Representative to help manage high call volume by serving as the front‑line contact for employees and field managers. You will answer phone calls, respond to emails, and log/route tickets related to access/log‑in issues and other common requests. Initially, the focus is on intake, documentation, and proper ticket creation/escalation; over time, you’ll build knowledge to resolve more requests on the first contact.

• Handle high‑volume inbound support via phone, email, and ticketing queue.
• Assist with common issues such as:
  • Can’t log in / password resets
  • Account access issues / lockouts
  • Missing or not‑received computers/equipment (intake, status checks, routing)
  • Travel information requests and general guidance (capture details and route as needed)
• Gather required details (who/what/when/where), document clearly, and create accurate tickets for Tier 2 / HR / IT teams to follow up.
• Provide empathetic, patient customer service to callers who may be frustrated or time‑constrained.
• Maintain professional written communication in both languages (as needed) and ensure timely updates/next steps.
• Follow processes, protect confidential information, and support basic administrative needs related to the support workflow.

• Bilingual English/Spanish (professional speaking/reading/writing preferred)
• Prior experience in customer service, call center, help desk intake, banking/retail service, admin support, or high‑volume phone support
• Strong verbal + written communication, active listening, and documentation skills
• Comfortable working on‑site, 5 days/week, and in a structured queue/ticket environment
• Demonstrated empathy, patience, and professionalism

• Experience with HR systems (e.g., Workday), ticketing tools, or service queues
• Familiarity with HR/IT terminology (password resets, account access, onboarding‑related questions)

Estimated Min Rate: $14.00

Estimated Max Rate: $20.00

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly e payroll
• Referral Bonus Programs
• Certification and training opportunities

Note:

Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.