Bilingual Customer Service

Bilingual Customer Service Support Representative (Spanish/English)

3+ month contract

McKinney, TX (Onsite)

We’re seeking a bilingual (English/Spanish) Customer Service Support Representative to help manage high call volume by serving as the front-line contact for employees and field managers. You will answer phone calls, respond to emails, and log/route tickets related to access/log‑in issues and other common requests. Initially, the focus is on intake, documentation, and proper ticket creation/escalation; over time, you’ll build knowledge to resolve more requests on the first contact.

• Handle high‑volume inbound support via phone, email, and ticketing queue.
• Assist with common issues such as:
  • Can’t log in / password resets
  • Account access issues / lockouts
  • Missing or not‑received computers/equipment (intake, status checks, routing)
  • Travel information requests and general guidance (capture details and route as needed)
• Gather required details (who/what/when/where), document clearly, and create accurate tickets for Tier 2 / HR / IT teams to follow up.
• Provide empathetic, patient customer service to callers who may be frustrated or time‑constrained.
• Maintain professional written communication in both languages (as needed) and ensure timely updates/next steps.
• Follow processes, protect confidential information, and support basic administrative needs related to the support workflow.

• Bilingual English/Spanish (professional speaking/reading/writing preferred)
• Prior experience in customer service, call center, help desk intake, banking/retail service, admin support, or high‑volume phone support
• Strong verbal + written communication, active listening, and documentation skills
• Comfortable working on‑site, 5 days/week, and in a structured queue/ticket environment
• Demonstrated empathy, patience, and professionalism

• Experience with HR systems (e.g., Workday), ticketing tools, or service queues
• Familiarity with HR/IT terminology (password resets, account access, onboarding‑related questions)

Estimated Min Rate
: $14.00

Estimated Max Rate
: $20.00

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit  to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.