Customer Service Rep - Settler's; Part-Time

SUMMARY OF POSITION

Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but are not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations.

Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations.

• Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service.
• Maintains friendly customer service in all situations.
• Performs and assists with computerized registration, correspondence, public relations, record keeping and reports.
• Answers telephones, provides information, and conducts facility tours.
• Adheres to assigned work schedules.
• Maintains inventory of supplies and equipment.
• Assists with programming, special events and rentals.
• Promotes facilities, programs and services when in contact with members and guests.
• Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of the City of McKinney.
• Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions.
• Resolves customer questions and complaints.
• Maintains a balanced cash drawer at each shift.
• Arrives to work every day, on time as scheduled.
• Operates standard office equipment.
• Demonstrates a collaborative and flexible style and ability to work under time pressure.

• Perform other duties as assigned or directed.

• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to work in a team environment; contribute as a team member and treat co‑workers, subordinates and customers with respect.
• Ability to tactfully resolve issues with customers and colleagues even when under pressure.
• Build professional relationships with internal staff and customers.
• Offer flexibility and adaptability, especially during times of change.
• Communicate effectively both orally and in writing.
• Treat co‑workers and customers with respect.
• Carry out detailed written or oral instructions.

• High School diploma or GED equivalent required.
• Minimum of 2 years customer service experience.
• Knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc.).
• Cash handling skills and ability to manage a register.
• CPR/AED/First Aid certified (or obtain within 30 days of employment).
• Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

• Bi‑lingual in Spanish.

• Must pass a drug screen, job placement assessment, and background check.
• Must have Class C Texas Driver's License.
• Must be able to work days, nights, weekends, and holidays.

Tasks involve the ability to exert light physical effort involving some combination of kneeling, crouching, lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (20‑50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual, sound perception/discrimination and oral communication ability.