Veterinary Receptionist - McKinney, TX

Who we are

Cross Timbers Veterinary Center and Boarding Facility is looking for a Full-Time Customer Service Representative/Receptionist!

Position Details

Role: Customer Service Representative/Receptionist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: Hours will vary, including Saturdays and various weekdays, to equal 40 hours

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, 529 savings plan, and referral bonuses
Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave for eligible employees, paid time off, and employee pet care benefits
Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance
Lifestyle Perks You'll Appreciate: Employee Assistance Program, employee discounts, a healthy work-life balance, and a positive workplace where you are encouraged to bring your authentic self to work

Are you ready to put your customer service skills to work in a veterinary practice that values excellent care, professional growth, and showing up as your awesome self?

Cross Timbers Veterinary Center and Boarding Facility is seeking a friendly, dependable, and motivated Full-Time Customer Service Representative/Receptionist to join our team. This position is ideal for someone who enjoys helping people, loves animals, and thrives in a busy environment where every day brings something new.

Our customer service team plays an essential role in creating a positive experience for every client and patient who visits our hospital or boarding facility. From answering the phone and coordinating appointments to welcoming families and supporting daily operations, you will help keep communication clear, organized, and compassionate.

Previous customer service experience is a plus, and veterinary experience is preferred. More importantly, we are looking for someone who shares our commitment to patient care, client service, teamwork, and a healthy work-life balance.

Why You'll Love It Here

• Join a veterinary hospital and boarding facility committed to exceptional patient care and client service
• Work with a supportive team that values positivity, collaboration, and professionalism
• Build meaningful relationships with clients and the pets they love
• Be part of a workplace that encourages you to bring your authentic personality to work
• Receive training and support as you learn our hospital systems and procedures
• Expand your knowledge of veterinary medicine and animal care
• Enjoy opportunities for continuing education and professional development
• Receive recognition through our Quarterly Team Rewards Bonus Program
• Take advantage of employee pet care discounts and valuable financial benefits
• Work in an environment that values a healthy balance between your career and personal life
• Contribute to the smooth operation of both our veterinary center and boarding facility
• Make a positive difference during every client and patient interaction

What You'll Do

• Welcome clients and patients with warmth, professionalism, and a helpful attitude
• Serve as a primary point of contact for clients by phone and in person
• Answer incoming calls and respond to client questions efficiently
• Record, route, and follow up on messages for veterinarians and support staff
• Schedule veterinary appointments, procedures, and boarding reservations
• Check patients and boarding guests in and out
• Confirm appointments and communicate preparation or arrival instructions
• Maintain accurate client, patient, and reservation information
• Coordinate communication between clients, veterinarians, technicians, assistants, and boarding staff
• Help clients understand hospital procedures, policies, and available services
• Review invoices and process payments accurately
  
  Provide receipts and assist with basic billing questions
• Maintain confidentiality of client and patient information
• Help manage client expectations during busy or unexpected situations
• Respond compassionately during emotional or stressful conversations
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative tasks and daily opening or closing procedures
• Support teammates and contribute to a positive, efficient work environment
• Provide excellent service during weekday, weekend, and holiday shifts
• Help ensure every client and pet receives attentive, respectful care

What You'll Bring

• Previous customer service experience is a plus
• Previous veterinary reception or animal care experience is preferred
• A genuine interest in helping people and animals
• A friendly, positive, and approachable personality
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• The ability to remain calm and professional in a busy environment
• Confidence managing multiple phone calls, messages, and responsibilities
• Strong organizational and time-management skills
• Careful attention to detail and…