More jobs:
Mobile Tech
Job in
McKinney, Collin County, Texas, 75069, USA
Listed on 2026-09-09
Listing for:
Hisun Motors Corp.
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Provide assistance and technical support to customers that are experiencing issues.
- Communicate directly with customers via phone and email in a professional and timely manner.
- Trouble shoot failures using mechanical analysis to resolve customer complaints.
- Interact with retail vendors and mechanical business partners (service centers and dealerships) to facilitate customer needs.
- Keep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints.
- Escalate any customer complaints or inquiries as needed to internal tech support team member.
- Create Service Call and assign Tech Support from email or dealer portal as needed.
- Travel to customers based on planned trip schedule to assist in repairs, returns, diagnosis as needed.
- Document work completed on the road to note information in the system upon return.
- Represent the company professionally while interacting and repairing units.
- Clear driving record and valid driver’s license.
- High school diploma, general education degree or equivalent working experience
- General knowledge of customer service principles and practices
- Relevant computer knowledge of SAP and Microsoft software systems
- Must successfully work individually and as part of a team.
- Communication skills: both verbal and written along with problem-solving skills is a must.
- Power sports, ATV or UTV knowledge is a plus.
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