Sr Client Service Associate

Sr. Client Service Manager

This vital leadership position is the operational backbone of our generational wealth transfer, investment management, and comprehensive financial planning practice. As we continue to grow, we seek a detail-oriented, technologically adept professional to elevate client experiences and uphold our reputation for exceptional service and trust.

This role is an On-site position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $ to $, exclusive of bonuses and benefits. This role is also eligible for an annual bonus. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

• Prepare comprehensive agendas for client review appointments, including planned transactions, portfolio updates, and action items.
• Coordinate pre-meeting data gathering to ensure the lead advisor is fully prepared.
• Document meeting outcomes, track follow-up items, and ensure post-meeting tasks are completed in a timely manner.
• Execute and process client transactions within the Orion platform, including account maintenance, fee billing, portfolio rebalancing, and reporting.
• Generate and customize performance reports and client statements.
• Maintain accurate, up-to-date account data, ensuring all information is synchronized and reconciled.
• Serve as a high-level Salesforce user, managing client records, activity logs, tasks, and workflow automation.
• Build and maintain Salesforce dashboards and reports to monitor client relationships, pipeline activity, and service milestones.
• Ensure the CRM accurately reflects all client interactions and business activities.
• Maintain and update client financial plans using eMoney, supporting data entry, account aggregation, and plan scenario modeling.
• Collaborate with the lead advisor to prepare and present financial planning deliverables and analyses.
• Manage the advisor's calendar, including client meetings, internal reviews, and follow-up appointments.
• Resolve scheduling conflicts, send confirmations and reminders, and coordinate across time zones.
• Anticipate scheduling needs, ensuring preparation time before each client interaction.
• Maintain systems for recurring review cycles, ensuring timely client touchpoints.
• Act as a professional, personable point of contact for clients via phone, email, and Microsoft Teams video calls.
• Draft, review, and send polished client-facing correspondence, including follow-up emails, meeting summaries, and service updates.
• Represent the firm's brand and values across all client communications.
• Serve as the primary contact for client service requests, coordinating with custodians and third-party providers.
• Manage new client onboarding workflows, including account documentation and data setup.
• Oversee compliance-related paperwork, ensuring proper documentation and timely submission.
• Identify service gaps and recommend process improvements to enhance the client experience.

• Minimum of 5 years in financial services, with direct experience in wealth management or financial planning operations
• Demonstrated expertise with Salesforce CRM
• Proficiency with Orion portfolio management platform
• Working knowledge of eMoney financial planning software
• Proven calendar management and organizational skills
• Exceptional attention to detail and task management abilities
• Outstanding written and verbal communication skills
• Comfortable communicating with clients via phone, email, and Microsoft Teams video calls
• Professional and personable demeanor, instilling client confidence
• High level of discretion and integrity handling sensitive financial information
• Collaborative team player, contributing to a positive firm culture
• Series 65 or other relevant FINRA/state licensing preferred, or ability to obtain within 6 months of hire
• Experience in a fee-based RIA or independent wealth management environment preferred
• Familiarity with additional financial planning and custodial platforms a plus
• Bachelor's degree in Finance, Business Administration, or a related field (or equivalent experience) preferred