Assistant Branch Manager TX

Brief Description

Job Type

Full-time

At InTouch Credit Union (ITCU), we’re more than just a financial institution—we’re your partner in achieving financial goals and success. Founded in Texas and now serving members in all 50 states, we are a not-for-profit credit union dedicated to helping you, your family, and our community thrive. We would be honored to serve your family’s financial needs.

What started in 1974 for EDS employees has grown to more than 70,000 members across the U.S. and 20 countries, managing over $800 million in assets.

We are currently seeking a full-time Assistant Branch Manager to join our dynamic team.

The Assistant Branch Manager is a key leader responsible for driving a consultative, digital-first banking experience relationship with members while supervising employees. This role blends financial consultative expertise with people leadership, ensuring exceptional service, deepening member relationships, and fostering a high-performing team culture. With a focus on digital transformation, this position leverages in-branch and virtual tools to engage members, promote financial wellness, and drive the adoption of digital banking solutions.

Additionally, the role plays a critical part in coaching, developing, and supporting employees to ensure their success.

• Bachelor’s degree in business, Finance, or a related field preferred or commensurate professional experience.

• Three (3) plus years of recent hands‑on experience in retail banking, or member relationship management.
• One (1) plus year of recent retail banking leadership experience with a strong focus on coaching and team development.
• Strong understanding of financial consultative services, lending, and digital banking solutions.

All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre‑employment drug screen and the submission of fingerprints in accordance with state and federal law.

• Required Availability:
  Monday–Friday, 8:15am–5:15pm with Rotating Saturdays, 8:45am–12:45pm. Number of Saturdays worked may increase based on business needs.
• Effective coaching and mentoring with ability to motivate and influence.
• Serve as a trusted consultant, guiding members through personalized financial solutions.
• Conduct in-depth financial consultations to understand member financial needs and recommend tailored deposit, lending, and wealth management solutions.
• Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC
  - Funds Availability, USA PATRIOT Act, etc.
• Knowledge of consumer deposit and loan products and services.
• Promote a consultative, relationship-driven service mindset across the team.
• Monitor team performance, member engagement, and financial solutions’ adoption to drive continuous improvement.