Engineer, IT Consultant

Key Qualifications

• 6-10 years of experience in Service Now technology
• Extensive experience with Service Now platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
• Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of Service Now.
• Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.
• Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
• Experience and expert understanding of key Service Now modules and concepts like CSDM, CMDB, Data Models, etc.
• Advanced analytical and problem‑solving experience, ability to multi‑task and effectively manage priorities.
• Strong understanding of ITIL and Service Management frameworks

• 6-10 years of experience in Service Now technology
• Extensive experience with Service Now platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
• Service Now scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.
• Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of Service Now.
• Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.
• Experience with Service Now client and server‑side JavaScript and the Service Now APIs
• Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
• Experience and expert understanding of key Service Now modules and concepts like CSDM, CMDB, Data Models, etc.
• Advanced analytical and problem‑solving experience, ability to multi‑task and effectively manage priorities.
• Strong understanding of ITIL and Service Management frameworks

• Certification:
  Service Now CIS FSO (Insurance and Banking & Wealth Management) with CSM professional suite
• Strong understanding of BPM solutions and exposure to platforms like Pega, Salesforce, Appian
• Experience in FSO customization including creating new workflows, business rules, UI Pages, UI actions.

• Map customer’s business problems to Service Now solutions
• Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices
• Design, Create, configure, and customize Service Now applications (FSO and other Service Now modules) for new and existing implementations
• Developing solutions on Service Now platform using an "Architecture first" principle
• Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs
• Set‑up interfaces between Service Now and other platforms in line with integration opportunities
• Perform system and integration testing
• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
• Recommend Administration settings and best practices
• Create documentation of the developments, unit test cases and implementation plans.
• Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution.

Salary Range - $110,000-$125,000 a year

BACHELOR OF COMPUTER SCIENCE