IT Asset Management Analyst

SUMMARY OF POSITION

This position configures, maintains, and optimizes software applications to meet business and user needs. The candidate will set up and configure both on-premise and cloud-based applications to align with current business processes. They will provide technical support, troubleshoot issues, and train users to use applications effectively. This position is responsible for ensuring applications are updated and patched. Access to the application must be secure and compliant with regulations to ensure data integrity, managed access control, and security protocols.

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

• Manages, maintains, and provides operational support for assigned interfaces, and applications, ensuring optimal functionality. Use incident management process to document and track customer interactions.
• Executes installation, upgrades, patches, automate manual tasks, and optimize workflows to improve efficiency.
• Customer & Stakeholder Communication:
  Responds promptly to customer and internal stakeholder needs while maintaining high service levels.
• Enhances technical processes, creates knowledge articles, and document troubleshooting steps.
• Collaborates with external vendors and technical teams to resolve issues and implement strategic enhancements.
• Follows departmental policies and procedures, maintain regulatory compliance, and adhere to the assigned work schedule per attendance guidelines.
• Plans application roadmaps, optimize workflows, and improve business services through data-driven solutions. This includes understanding stakeholder processes and how the system aligns with those processes.

• Manages asset lifecycle activities including procurement intake, deployment, tracking, transfers, maintenance, and disposal.
• Maintains and reconciles asset data within the CMDB, ensuring alignment between physical assets and system records.
• Tracks and manages software licenses, entitlements, and usage to ensure compliance and optimize spend.
• Conducts regular audits and inventory validations to identify discrepancies and enforce data integrity.
• Collaborates with procurement and finance to align asset records with purchase orders, contracts, and budgets.

• Perform other duties as assigned or directed.

• Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Strong interpersonal, oral, and written communication skills to engage with peers, management, and clients at all levels.
• Ability to plan, organize, and prioritize tasks, manage resources efficiently, and elevate priority challenges when needed.
• Strong critical thinking, data analysis, and troubleshooting abilities to optimize performance and resolve issues efficiently. Well-versed in Windows platform and network technologies.
• Ability to document processes, maintain up-to-date documentation, and ensure adherence to organizational standards.
• Familiarity with ITIL Framework.
• Experience working independently, in a matrixed environment, and municipal settings while engaging multiple stakeholders in technical projects.

Any work…