Application Support Technician
Listed on 2026-09-12
-
IT/Tech
NOTE:
This is a leave-of-absence coverage contract running from October through December 31st. Candidates must have prior banking/lending platform support experience.
Pay Rate: $34/hr - $40/hr (based on expreince)
Job Overview:We're looking for an Application Support Technician with experience supporting loan origination and lending platforms within a banking environment. This is a short-term contract covering a leave of absence and is a great opportunity for someone who enjoys troubleshooting complex production issues, working directly with end users, and supporting business-critical applications.
What You'll Be Doing:- Supporting the day-to-day operation of the New Gen platform and related lending applications
- Monitoring and triaging Service Now tickets
- Investigating production issues, system errors, and loan boarding failures
- Working closely with business users, Help Desk teams, vendors, developers, and QA teams to drive issue resolution
- Supporting deployments, testing efforts, change requests, and documentation
- Managing operational processes related to customer notices, ACH files, reporting, and file delivery issues
Experience:
- 2+ years of Application Support or Production Support experience
- Banking industry experience supporting loan origination or loan documentation systems
- Experience with platforms such as New Gen, nCino, CSI, Baker Hill, Abrigo
, or similar - Consumer Lending Operations and/or Consumer Credit experience
- Service Now or similar ticketing system experience
- Incident management, production troubleshooting, and root cause analysis
- Experience coordinating with multiple technical and business stakeholders
- Exposure to IT change management processes
Why This Role?
- Hybrid schedule with only 2 days onsite
- Opportunity to support critical lending applications in a large banking environment
- Highly visible role with direct impact on business operations
- Great fit for someone looking to leverage banking application support experience in a fast-paced environment
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).