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IT Service Desk Pro: Rapid Issue Resolution
Job in
McKinney, Collin County, Texas, 75069, USA
Listed on 2026-09-09
Listing for:
Radwell International
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Radwell International in McKinney, TX seeks a Level 2 Service Request Analyst to manage and resolve IT service requests from customers, both internal and external. You will troubleshoot issues, gather information, and ensure timely resolutions, while maintaining high customer satisfaction.
You will collaborate with Level 3 support, document actions in the knowledge base, and contribute to process improvements. Strong communication and ITIL familiarity are essential.
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