Senior Engineering Manager, CRM

$113,400 - $153,000/yearly Posted 30+ days ago Less than 10 applies

SRS Distribution - Mc Kinney

McKinney, TX 75070

The Sr. Engineering Manager, CRM is responsible for leading the day-to-day operations, delivery, and team for our Salesforce platform. This role is accountable for running a high-performing team of administrators, developers, and analysts—keeping the platform stable, shipping work reliably, and ensuring great service to the business. The Sr. Manager owns delivery execution and operational health, partners with the Product Owner on priorities and the Principal Architect on technical direction, and develops the people on the team, turning roadmap and architecture into delivered, supported, and well-run capabilities.

• Team Leadership and Development: Lead, manage, and develop a team of Salesforce developers and administrators. Coach team members, manage performance, and support hiring and onboarding.

• AI and Sales Enablement: Manage the delivery for the foundation and features that enables AI-driven capabilities and customer intelligence. Lead the technical roadmap that supports the AI-driven sales-enablement strategy.

• Delivery Accountability: Own day-to-day delivery accountability—planning, execution, and on-time, quality releases. Manage delivery based on capacity and resourcing across competing demands.

• Operations and Support: Run operations including incident, change, and release management, plus platform support and SLAs. Track and report on delivery, operational health, and team performance metrics.

• Cross-Functional Partnership: Partner with the Product Owner to translate the roadmap into achievable delivery plans. Partner with the Principal Architect to uphold technical standards and governance in delivery.

• Continuous Improvement: Drive continuous improvement in delivery practices, tooling, and team capability. Foster a culture of knowledge sharing and operational excellence.

The Sr. Engineering Manager, CRM — Salesforce reports directly to the Director, GenAI Engineering and Platforms. This position manages a team of Salesforce administrators, developers, and analysts. The Sr. Manager collaborates extensively with the Product Owner, the Solutions Architect, and cross-functional stakeholders across the business to ensure reliable delivery and operations.

• 15% travel for conferences and team meetings

• Frequently operates a computer, keyboard, mouse, and other standard office equipment

• 4 days per week onsite in the Mckinney Corporate Office

Experience leading Salesforce delivery and operations for a business-critical platform

Strong delivery management skills with experience in product/project management frameworks such as Scrum or Shape Up

Track record building, developing, and retaining high-performing technical teams

Solid understanding of the Salesforce platform and release/operational best practices

Excellent communication, prioritization, and stakeholder-management skills

Experience working with a data lake/data warehouse that works with Salesforce to provide business intelligence

Working familiarity with the technical environment:
Salesforce Sales Cloud and Service Cloud, CI/CD and release management using Gearset or Dev Ops Center, and ITSM tooling such as Jira or Service Now

Experience with capacity planning, resourcing, and performance management

Salesforce

Certifications:

Salesforce certifications, Administrator or above.

AI/Copilot Platforms: Experience operating AI/copilot platforms.

Operational Practices: Experience with ITSM, Dev Ops, and platform reliability practices.

Industry

Experience:

Background in…