Coord Guest Services - PT Evenings

Baylor Scott & White Health -  - Responsibilities:
Facilitates patient satisfaction by visiting with patients to ensure patient's medical and non-medical needs are being met.;
Resolves immediate patient needs by contacting appropriate BSWH personnel and follow-up with complainant to ensure patient and/or guest satisfaction and provides input to Guest Relations management for new products and services based on feedback.;
Documents and reports complaints, concerns and compliments to involved departments and administration.;
Assists patient and family with interpretation through American Sign Language, written translation and verbal language interpretation by using personal knowledge of interpretation and translation, arranging staff, volunteers and/or vendors to provide in-person communication by a credentialed interpreter, providing access to telephonic vendors, and utilizing conference calls through language line.;
Explains medical center policies and procedures and provides guest with general information about BSWH facilities.