Bilingual Care Navigator​/Clinical Intake Sales Specialist; Spanish Speaking

Bilingual Care Navigator / Clinical Intake Sales Specialist (Spanish Speaking)

Next STEPS Worldwide is a rapidly growing, mission-driven outpatient healthcare organization providing psychological, therapeutic, and nutrition services for all populations across the lifespan — from infants as young as 3–4 months to our platinum (geriatric) years.

With 30+ locations across Texas, our multidisciplinary model delivers truly individualized, whole‑person care. We are seeking a Bilingual Care Navigator / Clinical Intake Sales Specialist (Spanish Speaking) to join our onsite intake team in McKinney, TX.

As a Bilingual Care Navigator at Next STEPS Worldwide, you will guide infants, children, adolescents, adults, and geriatric clients toward the right care through a consultative, sales‑driven intake process. You will play a vital role in serving our Spanish‑speaking population by breaking down barriers and reducing stigma, while ensuring all clients receive compassionate, high‑quality care in both English and Spanish. Your voice will help families and individuals feel understood, supported, and confident as they take their first step toward healing.

This is not a traditional call center role; this is a relationship‑based, consultative, sales‑driven phone position where you guide clients to the right care at the right time.

• $18/hour base pay
• Weekly commission payouts
• Annual earning potential: $48,000–$60,000+
• Monthly performance opportunities
• Paid holidays
• Paid PTO & vacation
• No weekends
• 401(k) with company match
• Medical, dental, vision, life insurance
• Wellness benefits
• Clear leadership growth paths

• Onsite professional team setting (not a call center)
• Advanced scheduling and intake technology
• Supportive, high‑energy team culture

• Serve as the first point of contact for individuals, parents, caregivers, and families.
• Conduct detailed, individualized phone assessments.
• Educate clients on psychological, therapy, and nutrition services.
• Use consultative sales skills to convert inquiries into scheduled intakes.
• Match clients with the best‑fit provider and service.
• Meet and exceed weekly and monthly conversion goals.
• Document interactions accurately in CRM/EMR systems.

• Sales‑driven with a heart for service
• Confident and compassionate on the phone
• Goal‑oriented and motivated by performance
• Organized and detail‑focused
• Comfortable working with all age populations
• Professional, emotionally intelligent, and persuasive

• Bilingual Spanish & English (verbal and written fluency required)
• 1+ year sales, intake, healthcare, or phone‑based experience preferred
• Strong communication skills
• HIPAA knowledge preferred
• CRM/EMR experience a plus

• Monday–Friday
• No weekends

• Lead Care Navigator
• Trainer
• Team Lead
• Intake Management

Onsite in McKinney, TX 75070 – must commute or relocate prior to start.

• Entry level

• Full-time

• Other, Information Technology, and Management

• Mental Health Care