Operations and Business Manager

Operations Lead & Business Manager (Head of Operations)

Location:

McKinney, Texas (On-Site)

Reports To:

Chief of Staff / Integrator Direct Reports:
Supply Chain Associate, Fulfillment Associate, Customer Service Associate

Herbal Goodness is seeking an exceptional Operations Lead & Business Manager to help drive the next phase of our growth. This is not a traditional operations role. We are looking for a builder, strategist, AI and tech‑enthusiast, and operator who can transform a fast‑growing wellness company into a world‑class organization with scalable systems, operational excellence, and strong profitability.

You will serve as the operational leader responsible for driving manufacturing, supply chain, inventory management, warehouse operations, fulfillment, quality systems, and process improvement. Working closely with the Chief of Staff and CEO, you will play a key role in helping Herbal Goodness scale efficiently while maintaining our commitment to quality, compliance, and customer satisfaction.

If you are a self‑driven leader who is passionate about operational excellence, enjoys learning, loves AI and technology, thrives in fast‑paced environments, enjoys building systems from the ground up, and has experience in the nutraceuticals, food, beverage, or consumer packaged goods (CPG) industries, we would love to hear from you.

Herbal Goodness is a premium wellness brand based in McKinney, Texas. We source high‑quality herbs and superfoods from around the world and manufacture products that support holistic wellness, including teas, liquid extracts, supplements, and functional wellness products.

We are a mission‑driven company committed to making a positive impact. Through our partnership with WAAW Foundation, we donate 10% of profits to support girls’ education and STEM opportunities in Africa.

Our vision is to build a globally recognized wellness brand while maintaining excellence in quality, innovation, and social impact.

Operational Leadership

• Serve as the operational partner to the Chief of Staff and CEO.
• Participate in strategic planning and execution of short-, medium-, and long‑term company objectives.
• Translate the company vision into operational execution plans.
• Lead cross‑functional initiatives that drive business growth and scalability.

Business Performance

• Develop and monitor operational KPIs, scorecards, and reporting systems.
• Identify opportunities to improve productivity, efficiency, and profitability.
• Drive a culture of accountability, ownership, and continuous improvement.

Cost Optimization & Profitability

• Lead initiatives to reduce Cost of Goods Sold (COGS) and improve gross margins.
• Identify opportunities for operational efficiencies across procurement, manufacturing, warehousing, and fulfillment.
• Support inventory reduction initiatives while maintaining service levels and product availability.

Manufacturing Leadership

• Lead and oversee internal tea and liquid manufacturing operations.
• Develop production schedules and capacity planning processes.
• Ensure operational readiness for future manufacturing expansion.

Facility Management

• Oversee warehouse operations, facility organization, safety, and process optimization.
• Improve warehouse layout, inventory flow, and productivity.
• Establish scalable systems to support future growth.

Quality & Compliance

• Ensure compliance with FDA regulations and dietary supplement manufacturing requirements.
• Drive implementation and adherence to FDA 21 CFR Part 111 standards.
• Maintain and improve quality management systems.
• Support internal audits, supplier audits, and regulatory inspections.

Certifications

• Lead and support efforts to obtain and maintain:
  • cGMP Certification
  • Organic Certification
  • SQF Certification
  • Other relevant quality certifications

ERP & Systems Ownership

• Own and optimize ERP implementation across manufacturing, warehousing, inventory, and fulfillment operations.
• Ensure data accuracy and process consistency across systems.

Demand Planning & Forecasting

• Lead forecasting and inventory planning activities.
• Mini…