Director of Inpatient Services; Med​/Surg, ICU, and Case Management

Position: Director of Inpatient Services (Med/Surg, ICU, and Case Management)
Key Responsibilities

Operational Leadership

* Provide leadership and operational oversight for the Medical-Surgical unit, Intensive Care Unit, and Case Management department.

* Ensure safe, effective, and efficient delivery of inpatient care services.

* Develop and implement departmental goals that align with hospital strategic priorities.

* Monitor daily patient census, staffing levels, and patient flow to ensure optimal resource utilization.

* Collaborate with physician leadership to support efficient care delivery and clinical excellence.

Clinical Quality and Patient Safety

* Ensure compliance with regulatory and accreditation standards including CMS, state regulations, and The Joint Commission.

* Monitor quality metrics including infection prevention, patient outcomes, readmission rates, and patient satisfaction.

* Lead performance improvement initiatives focused on clinical quality, safety, and patient experience.

* Promote evidence-based practice and adherence to clinical standards across inpatient units.

Workforce Leadership and Staffing

* Provide leadership, mentorship, and supervision to nurse managers, supervisors, and case management leaders.

* Ensure appropriate staffing models and staffing plans to support patient acuity and census fluctuations.

* Support recruitment, retention, and professional development of nursing and case management staff.

* Conduct performance evaluations and leadership development planning for direct reports.

* Promote a positive work environment that supports staff engagement and teamwork.

Care Coordination & Case Management

* Oversee case management operations including discharge planning, utilization review, and care coordination.

* Collaborate with physicians, social services, and post-acute providers to ensure appropriate care transitions.

* Monitor length of stay, avoidable days, and readmission trends.

* Support case management initiatives that improve patient outcomes and reduce unnecessary utilization.

Patient Throughput & Capacity Management

* Partner with hospital leadership to optimize patient flow and bed utilization.

* Support initiatives that reduce length of stay and improve discharge efficiency.

* Collaborate with emergency department leadership and procedural areas to improve admission and transfer processes.

* Monitor hospital throughput metrics and implement improvement strategies.

Financial and Operational Performance

* Manage departmental budgets, productivity, and operational performance.

* Monitor labor utilization, staffing productivity, and operational expenses.

* Identify opportunities to improve operational efficiency while maintaining high standards of care.

* Participate in strategic planning and growth initiatives related to inpatient services.

Clinical Technology & Informatics

* Support effective utilization of the electronic health record, including Epic, to improve clinical documentation, communication, and patient care coordination.

* Ensure staff competency in documentation and use of clinical information systems.

* Partner with clinical informatics teams to optimize workflows and reporting.

Leadership Responsibilities

* Direct supervision of:

* Nursing staff (Med-Surg and ICU)

* Case Management leadership

* Clinical supervisors, charge nurses or coordinators as assigned

* Foster interdisciplinary collaboration across departments.

* Serve as a key member of the nursing leadership team.

* Participate in hospital committees, leadership councils, and quality initiatives.

Qualifications

Education

* Bachelor of Science in Nursing (BSN) required.

* Master's degree in Nursing, Healthcare Administration, or related field preferred.

Licensure

* Current Registered Nurse (RN) license in the state of practice.

Experience

* Minimum 5-7 years of progressive leadership experience in hospital inpatient services.

* Experience managing Med-Surg, ICU, or critical care services preferred.

* Experience overseeing case management, care coordination, or utilization review strongly preferred.

* Demonstrated experience in quality improvement, staff development, and hospital operations.

Key Competencies

* Inpatient clinical operations management

* Critical care and acute care leadership

* Patient flow and throughput management

* Case management and care coordination

* Regulatory compliance and accreditation readiness

* Workforce development and leadership

* Budget and operational management

* Quality improvement and patient safety

Working Environment

* Hospital inpatient clinical setting.

* Requires collaboration with physicians, nursing staff, ancillary services, and executive leadership.

* May require participation in leadership call rotations and hospital operations oversight.