Veterinary Client Service Representative

Description

Veterinary Client Service Representative

Thrive Pet Healthcare

McKinney, TX

Thrive Pet Healthcare is hiring an experienced, Client Service Representative to join our INCREDIBLE team! We are looking for a versatile individual with CSR experience who is also willing to assist on the floor and help with technician restraint or other duties.

At Thrive Pet Healthcare - McKinney, we provide comprehensive primary care services for cats and dogs in McKinney, Frisco, Prosper, Princeton, and Fairview, including neighborhoods like Craig Ranch, Westridge, Hunters Creek, Lawler Park, Stonelake Estates, and Frisco Heights. Our team offers wellness exams, vaccinations, flea and tick prevention, heartworm prevention, and other preventive care services. We are dedicated to helping every pet live a happy, healthy life.

As a Client Service Representative (CSR), you'll play an important role in pets' lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR's are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Experience & Skills Requirements:

The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!

* Client service experience and 1 year experience in veterinary medicine are highly preferred

* Experience working as a Veterinary Assistant or a Veterinary Technician willing to help as a CSR are encouraged to apply

* Great communication skills - Team oriented with an ability to collaborate and support each other

* Outstanding multi-tasker

* Must be able to work rotating weekends and certain holidays

* Desire to practice empathetic, gold standard medicine benefiting our patients

* Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.

* Have the desire to constantly grow and advance as a valued member!

Role Responsibilities:

* Help strengthen relationships with our clients by greeting them and their pet! Help new client's complete registration and notify them of expected wait times.

* Educate clients and answer non-medical inquiries

* Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.

* Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.

* Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.

* Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.

* Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.

* Be willing to guide, mentor, and support fellow team members.

You'll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

* Our vast, diverse, and free library of continuing education courses - ThriveU

* Live, virtual interactive workshops to develop valuable leadership skills

* A program to designed to teach you the fundamentals of running a pet hospital

* Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians

* Scholarship opportunities and tuition reimbursement

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

* Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

* Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

* Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

* Generously subsidized backup and ongoing care support for children, adults, and pets

* Mental health benefits including coaching and therapy sessions

* 401k with employer contribution and no enrollment waiting period

* Continuing education and development support through our library of free CE courses

* Scholarship opportunities and student loan support program

and so much more!

About Thrive

Thrive Pet Healthcare is one of the first veterinary…