Pro Services Specialist

Base Pay

This role has a minimum base pay of $15.00 per hour, with higher starting pay available based on experience.

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with our PRO customers and earning their trust while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaborating with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.

• High School diploma or equivalent;
  Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the store trade‑area is a plus.

• Execute the PRO Services Blueprint to create a world‑class experience for PRO Customers.
• Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in‑store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

This position is hourly and may include hours exceeding eight per day. Travel may be required up to 20% of the time. While performing duties, the employee may be exposed to a warehouse environment, moving vehicles, and moderate to noisy noise levels. Physical demands include occasional lifting of 20-50 pounds, frequent lifting of 10-25 pounds, and constant light lifting of up to 10 pounds;

standing, walking, reaching, climbing, crouching, and other movements may also be required.

• Bonus opportunities and career advancement at every level.
• Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

Monday – Friday: 7:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer,…