Customer Service - Winner's Circle

Description

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co‑workers are awesome!

Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all‑out fun.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
• Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
• Assist the Guest with all requests and answer questions as needed and make recommendations on items.
• Provide game assistance by promptly notifying Support Technicians or Management as needed.
• Bid farewell to Guests leaving. Ensure everything was satisfactory and invite Guests to return.
• Notify Manager of any Guest that is perceived to be unhappy.
• Practice proper cost controls by accurately weighing tickets and scanning merchandise.
• Be responsible for stocking, displaying and securing merchandise in all storage areas.
• Be responsible for the reconciliation of tickets and merchandise inventory.
• Conduct merchandise inventory during and after shift, if applicable.
• Check for restocking of necessary supplies, bring all areas up to standard, and discuss problem areas with Manager.
• Review the cleanliness and organization of the Winner’s Circle, ensuring all plush and shelves are stocked, properly cleaned, and maintained.
• Properly position and set up displays to increase Guest traffic and promote sales.
• Assist other Team Members as needed.
• Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be at least 18 years of age.

• Be friendly and able to smile frequently.
• Work days, nights, and/or weekends as required.
• Work in a noisy, fast‑paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, stoop, mop, sweep and wipe frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.