Retail - Third Key

153 Retail
- Third Key (80728)

153 Mc Kinney
- McKinney, TX 75071

Position Type:
Full Time

Summary:

The individuals who perform this role support the Store Manager and Assistant Store Manager in achieving all store objectives, including maximizing sales, ensuring team member productivity, assisting in payroll controls, and driving overall profitability. They directly supervise sales staff, stockers, cashiers, receivers, and all other non‑management team members. In addition to supervisory duties, they assist as needed throughout the store and are proficient in all in‑store functions.

• Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
• Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
• Carry keys and alarm codes; open and close the store, arm and disarm the alarm system.
• Respond to after‑hours alarm calls and follow the appropriate procedure based on the situation.
• Maintain confidentiality of assigned codes and possession of keys at all times.
• Manage bank deposits and balance safe.
• Respond to emails and phone calls as required.
• Drive guest service standards by motivating team members and modeling expected service behaviors.
• Demonstrate proficiency in all operational disciplines including receiving, cashiering, stocking, sales, and paperwork expectations.
• Perform any job duties in the store when needed or required by staffing needs. Adhere to the job description corresponding to the role being filled.
• Properly use and maintain computers, registers, and scanner equipment.
• Train team members on all operational disciplines including job functions and TABC compliance.
• Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement.
• Communicate clearly and directly with employees concerning performance expectations, productivity, and accountability.
• Seek to continually develop staff.
• Assist sales staff and cashiers on completing sales, especially complicated or extraordinary transactions.
• Resolve guest complaints and concerns with courtesy and respect, always going the extra mile. Involve the Store Manager or District Manager when needed.
• Assist guests as needed, advising them with product suggestions with a focus on in‑house brands when appropriate.
• Supervise cashiers and review till reconciliation for accuracy, including cash and all media.
• Be available to the front end at all times so keyholder functions can be performed, including cash drops.
• Ensure accurate preparation of daily transaction record for cashiers.
• Work with Store Manager and Assistant Store Manager to create schedules and assign specific tasks to team members.
• Work with Loss Prevention to train and model safety and security expectations for all team members.
• Immediately and properly document and report workplace injuries.
• Immediately and properly report instances of theft.
• Walk store daily to review pricing, verify price tags are accurate and legible, ensure the shelves are dusted and cleaned, and immediately address trip hazards.
• Maintain and assign monthly/weekly/daily cleaning schedule for the store at the Store Manager’s discretion.
• Assist in the hiring process using our Human Capital Management (HCM) system.
• Assist Store Manager in application of discipline, with guidance from District Manager and Human Resources as needed.
• Assist and assign team members tasks for inventory preparation.
• Prepare for inventory and assist in the inventory process.
• Review and verify accuracy of all receiving paperwork prior to submission to AP.
• Research and resolve paperwork and document discrepancies such as inventory and payroll issues.
• Communicate with store support departments as needed (buyers, reconciliation, HR, LP, IT, etc.).
• Support Store Manager by ensuring hours compliance for full‑ and part‑time team members.
• Avoid conversations with coworkers when guests are present.
• Limit use of personal cell phone to work related activities only while on the sales floor.
• Carry out directives of Assistant Store Manager, Store…