Customer Service Representative

Responsibilities

• Support customers via phone, email, and in person.
• Communicate with and understand our customers’ needs.
• Communicate with suppliers to learn and understand product offerings.
• Promote a “value-added” attitude and capability; be a solution provider.
• Maintain a positive attitude.
• Take ownership with customer needs and issues.
• Learn and understand local/regional competition and comprehend market and pricing environment to provide accurate and fruitful quotations.
• Keep an accurate and organized Product catalog.
• With accurate and detailed methods, complete daily work in an organized fashion.
• Utilize our operation system and follow established processes and procedures, manage customer orders from start to finish.
• Cooperatively work with other departments within the company to provide complete customer satisfaction.
• Become cross-trained; promote “Team” concept and attitude.
• Invest in your educational process and have fun.
• Commit to completing tasks with quality and meeting deadlines.
• Help to innovate with your ideas.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.

• High school diploma required.
• Minimum 3-5 years customer service and/or inside sales experience required.
• College degree is preferred with a business, sales or marketing focus.
• Effective communicator.
• Highly organized and detail oriented with an ability to multitask, prioritize and execute.
• Ability to read and understand federal government contract, purchase orders, requests for quotes and requests for proposals.
• Ability to take actions to satisfy all customer requirements related to pricing, delivery schedules, terms and conditions, and other special requirements.
• Ability to coordinate with appropriate internal and external organizations to ensure all requirements are fulfilled.
• Experience with Microsoft Office Suite and Outlook in a PC environment.
• Excellent questions and needs analysis skills and an ability to work with customers, across departments and organizations in managing projects, resolving problems and accomplishing goals.