Program Specialist

Summary

Provide direct care in a team environment to assist homeless persons in obtaining their goal of self-sufficiency. Assist homeless residents with completion of shelter programs by facilitating day-to-day housekeeping, attendance of pillar programs, maintaining standards of rules and regulations for residents, conducting informative residential meetings while ensuring the safety of the shelter and its residents. Act as a communication liaison between caseworkers, counselors, and executive cabinet to keep all staff aware of pertinent resident issues.

• Utilize resident handbook guidelines, ethics, boundaries, and communication skills to provide encouragement and appropriate professional support to residents in addition to compliance with expectations for residents, staff, and volunteers.
• Support and oversee the safety of the facility.
• Implement crisis intervention when necessary and communicate with outside emergency personnel utilizing proper boundaries.
• Welcome and assist donors, volunteers, and potential applicants, providing community referrals and alternate outside service provider information when needed.
• Oversee and maintain mail for residents and staff by checking the mailbox daily and delivering mail between buildings.
• Utilize program requirements to accurately inform incoming residents and provide initial contact for those applying to the program.
• Communicate quickly and effectively with other staff in both verbal and written fashion.
• Oversee residents’ daily medications.
• Utilize appropriate documents to record data on residents, including shift-to-shift communications and shift reports.
• Properly utilize radio communication when necessary, during shifts.
• Maintain cleanliness of key areas on the property: staff break rooms, staff fridges, intake area, and lobby.
• Maintain interactions with residents and a staff presence around both buildings and property.

None

• High school diploma required; some college coursework in social work, psychology, or related field preferred.
• Experience working in a non-profit or multi-cultural environment preferred.
• Skills:
  
  problem solver who can think outside the box and enjoy the fun in an innovative and fast-paced environment.
• Basic computer skills, good reflective listening skills, and the use of empathy and patience.

• Excellent problem-solving and verbal de-escalation skills.
• Ability and willingness to express empathy and patience.
• Ability to stay focused in a fast-paced environment.
• Ability to lift 25 pounds.
• Ability to work shifts including day, evening, overnight, weekends, and holidays.
• Ability to ascend and descend multiple stairs and/or ramps daily, multiple times a day using feet and legs; hands and arms may be used for balance (i.e., using a handrail).

The Samaritan Inn is an Equal Opportunity Employer. EEO/AA/Disability/Protected Veteran/Parent caregiver statement.