Singles Empowerment Coach

The Samaritan Inn is a comprehensive housing stability program that supports individuals in realizing dignity and gaining independence.

This is a full-time, non-exempt position. Compensation is commensurate with experience and aligned with the organization’s salary structure and budget.

The Empowerment Coach is responsible for providing comprehensive case management services to single residents, supporting their progress toward self-sufficiency and long-term stability. This role includes conducting assessments, developing and monitoring individualized case plans, coordinating care with community partners, and offering crisis intervention as needed. The Empowerment Coach maintains consistent communication with residents and agency staff to ensure holistic, compassionate support while ensuring timely and accurate documentation.

If you are committed to making a meaningful difference and thrive in a fast‑paced, resident‑centered environment, we welcome your application.

• Provide comprehensive case management services, including intake assessments, goal setting, treatment planning, money management support, advocacy, referrals, and ongoing progress monitoring from intake to exit.
• Meet weekly with assigned residents to assess needs, support goal progress, and adjust case plans as needed.
• Coordinate with external agencies and service providers to ensure continuity of care and information sharing; obtain and maintain resident records.
• Deliver timely documentation, including case notes, outcome evaluations, contact sheets, and service reports.
• Provide crisis intervention services to residents when necessary.
• Communicate resident needs and concerns clearly and professionally with Program Staff.
• Provide referrals and liaise with other agencies on behalf of residents, including disqualified residents when applicable.
• Attend weekly clinical meetings and contribute to multidisciplinary discussions.
• Remain available beyond scheduled work hours for occasional questions or support needs from the Program Specialist.
• Perform other duties as assigned by the supervisor.

• Minimum of a bachelor’s degree in social work, Sociology, Psychology, or a related field.
• At least two years of case management experience.
• Strong understanding of homelessness and the factors influencing housing instability.

• Professional licensure (LSW or LMSW) or eligibility preferred.
• Experience in case management within a shelter, housing, or homeless services setting.

• Excellent problem-solving and reflective listening skills.
• Strong empathy, patience, and professionalism when working with vulnerable populations.
• Effective verbal and written communication skills across diverse groups.
• Ability to stay focused and composed in a fast‑paced, dynamic environment.
• Ability to recognize and cope with symptoms of crisis and stress in self and others.
• Basic proficiency in Microsoft Office and database management.

The Samaritan Inn provides a comprehensive benefits package including health insurance, retirement contributions, and paid time off.

• Fast‑paced, client‑centered shelter environment.
• Requires ability to ascend and descend multiple stairs or ramps daily using feet and legs; hands and arms may be used for balance (e.g., using a handrail).
• Ability to lift up to 25 pounds as needed.
  
  Flexible schedule required; may occasionally work evenings, weekends, or holidays based on program needs.

The Samaritan Inn has made every effort to accurately and thoroughly describe this position. However, The Samaritan Inn reserves the right to modify, add, or remove duties at its sole discretion, at any time, with or without prior notice. This job description does not imply that these are the only duties – essential or otherwise – to be performed by the employee in this role.

It is not an employment contract, implied or otherwise, and employment remains “at will”.

Job requirements and responsibilities are subject to change to reasonably accommodate qualified individuals with disabilities.

The Samaritan Inn is an Equal Opportunity Employer that values diversity of thought and experience. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We are committed to providing reasonable accommodations to individuals with disabilities in the application and employment process. If you require assistance or accommodation due to a disability, please contact HR.

All offers of employment at The Samaritan Inn are contingent upon the successful completion of a background check and reference checks.