Operations Control Specialist

Operational Control Specialist (OCS)

The Operational Control Specialist (OCS) maximizes joint operation responsibility by delivering real-time comprehensive aviation support services to Helicopter Air Ambulance (HAA) duty pilots. The OCS shall monitor and assist with aviation decision‑making related to risk, safety, and compliance per published standards. The OCS exercises operational control over company resources for safe and efficient HAA operations.

Under the general guidance and direction of the Director of Operations (D.O.), the OCS shall perform the following:

• Direct resources as required to promote safe and efficient operations
• Review flight risk assessments submitted before each flight and address and mitigate elevated risk when applicable
• Communicate with the appropriate communications center and pilot regarding known and perceived risks related to each flight
• Obtain and disseminate information to duty pilots as it pertains to routes, facilities, NOTAMS, Navaids, TFRs, and company policies
• Monitor and interpret multiple weather resources on an ongoing basis, to include all elements of a standard weather briefing
• Serve as a resource for pilots concerning weather interpretation and updates
• Utilize OCC computer‑based flight tracking software
• Assist Communication Specialists as needed during emergency events
• Provide strong problem‑solving skills

• Commercial/Instrument pilot license (helicopter preferred)
• Experience in Part 135 helicopter EMS industry desired
• Meteorologist background desired
• Critical Thinking at an Operational level

• Excellent computer skills, including MS Office and flight/weather tracking software
• Ability to maintain composure under pressure, work effectively and accurately with frequent interruptions, and set/reset multiple priorities
• Ability to communicate professionally, effectively, and persuasively both orally and written at all levels of the organization
• Highly knowledgeable of the FAR/AIM, Operations Manual, Operations Specifications, Flight Manuals, and other resources pertinent to flight operations
• Ability to work within a robust team environment
• Excellent interpersonal and customer service skills

Starting Salary Pay: $68,000

Check out our careers site benefits page to learn more about our benefit options.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.