Line Service Technician - TX

Duties and Responsibilities

• Provide the highest level of safety and service possible in a dynamic and challenging work environment.
• Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.
• Marshall incoming aircraft and provide a warm welcome to guests.
• Park and secure aircraft as appropriate.
• Assist guests with luggage, provide refreshments, and record guests’ needs in a professional manner.
• Provide or arrange for transportation for guests, to include operating company vehicles.
• Independently and proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with XM and Connext subscriptions. Ensure aircraft are climate‑controlled and provide departure amenities for guests in a timely manner.
• Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
• Maintain fueling and customer records in CRM software.
• Arrange catering and other amenities for guests and Cirrus events.
• Assist with aircraft delivery preparation.
• Ensure cleanliness and tidiness of the Delivery Center, storage hangars, ramp areas, office and desk space, and other storage areas.
• Organize and maintain Line and Flight Operations equipment inventory.
• Assist with general cleaning of assigned area.
• Perform other duties as requested, directed or assigned.
• Regular, reliable, and predictable attendance.
• Company vehicle driving estimated at 10%; must have valid driver’s license and acceptable driving record.

Hours:

Tuesday – Friday, 9:00 am – 7:30 pm CST.

High school diploma or GED. Background in customer service, line service or related field preferred. Certification:
Ability to acquire airport badge. License:
Valid state driver’s license.

Excellent customer service and written and verbal communication skills required. Applicant must be able to work as part of a team, as well as individually. Weekend or after‑hours work may occasionally be required.

• Communicates Effectively:
  Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus:
  Builds strong customer relationships and delivers customer‑centric solutions.
• Ensures Accountability:
  Holds self and others accountable to meet commitments.
• Manages Complexity:
  Makes sense of complex, high‑quantity and sometimes contradictory information to effectively solve problems.

• Energizes the Cirrus Service Essentials.
• Strives to improve service performance.
• Anticipates guests’ needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

• Climbing:
  Ascending or descending ladders, stairs, scaffolding, ramps, poles, using feet, legs and/or hands and arms; body agility emphasized.
• Balancing:
  Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
• Stooping:
  Bending body downward and forward by bending spine at the waist.
• Kneeling:
  Bending legs at knee to come to a rest on knee or knees.
• Crouching:
  Bending the body downward and forward by bending leg and spine.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Standing:
  Particularly for sustained periods of time.
• Walking:
  Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing:
  Using upper extremities to press against something with steady force to thrust forward, downward or outward.
• Pulling:
  Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
• Lifting:
  Raising objects from a lower to a higher position or moving objects horizontally from position‑to‑position; may require substantial use of upper extremities and…