Program Operation Specialist

Overview

Xcelerate Solutions is seeking a Case Processing Specialist who is responsible for the secure intake, processing, documentation, and delivery of customer case files. You will support a large national background investigations (BI) program that provides investigative products and services to departments and agencies of the federal government. Focused on our Nation’s security, BIs are required to determine an individual’s suitability for employment with the federal government, eligibility for access to classified information, assignment to or retention in positions with sensitive duties, or other designated duties requiring such investigations.

This role requires strict adherence to daily deadlines, data security standards, and accuracy in handling sensitive personal and credit-related information.

Mclean, VA

Active Top Secret

• Receive daily case receipts from customers via secure SFTP
• Ensure all received cases are entered and processed
• Upload and enter cases using XML schema uploads, PDF files, or manual entry as required
• Utilize CMT or similar case management systems for processing and tracking
• Conduct credit checks through the Verato platform
• Process same-day Credit-Only requests, including credit bureau report delivery
• Maintain operational continuity by utilizing backup Verato accounts when necessary
• Create and maintain accurate intake case notes
• Scan, upload, and electronically store case documentation
• Manage physical records securely until digitized and approved for destruction
• Support compliant shredding processes (in-house or vendor-managed)
• Upload and securely store fingerprint records
• Support daily case delivery requirements
• Create and maintain case delivery manifests including case number, name, type, date, and delivery status
• Generate separate manifests for completed and cancelled cases
• Create Credentials

• Must be TS eligible
• Experience in case processing, background investigations, or administrative operations preferred
• Familiarity with secure systems, SFTP, and document management
• High attention to detail and ability to meet strict daily deadlines
• Ability to handle sensitive personal and credit-related data

Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions is one of America’s fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This commitment has been recognized by inclusion on the Washington Business Journal’s “50 Best Places to Work” list and by being a “Great Place to Work” certified company with a high rating on Glassdoor.

Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or any other protected characteristic. We provide reasonable accommodations if needed due to disability.

Pay Transparency Notice:
Xcelerate Solutions will not discriminate against employees or applicants for inquiring about, discussing, or disclosing pay information.