Agent Services & Operations Coordinator

Overview

Corcoran McEnearney is seeking an Agent Services & Operations Coordinator to support our real estate agents, staff, and corporate teams through hands-on, in-person service and operational support. This role is a key point of contact for agents, particularly around onboarding, technology platforms, and day-to-day troubleshooting, while also assisting with a wide range of corporate and administrative initiatives.

This is a highly collaborative, client-facing position ideal for someone who is organized, adaptable, and service-oriented, and who enjoys balancing structured responsibilities with the variety that comes from supporting a dynamic real estate organization.

• Agent Onboarding & Support
  • Serve as a primary in-person and virtual resource for agents, particularly new agents onboarding onto company platforms and systems
  • Meet with agents and staff to answer questions, troubleshoot issues, and provide ongoing support
  • Maintain a welcoming, professional presence in offices, accommodating both scheduled meetings and walk-in support
• Platform, Helpdesk & Technical Support
  • Support agents and staff with Gmail, Microsoft tools, and web-based company platforms
  • Participate in overseeing the company's helpdesk, responding to and triaging incoming requests
  • Stay informed on platform updates and feature releases, and help communicate changes to agents and staff
  • Coordinate with vendors through regular calls and updates to ensure smooth adoption and awareness of new tools
• Training & Documentation
  • Assist with and lead formal training sessions for agents
  • Maintain and update standard operating procedures (SOPs) and training documentation
  • Identify opportunities to improve workflows, documentation, and systems over time
• Corporate & Administrative Support
  • Provide administrative and operational support to the corporate team as needed
  • Assist with regular tasks such as recruiting and other research, marketing needs, blog writing and posting, monitoring web reviews, website checks for listing accuracy, agent license monitoring, and general corporate initiatives
  • Support cross-department projects and collaborate with multiple department heads
• Events, Culture & Engagement
  • Assist with planning and execution of corporate events, including educational sessions and culture-building events
  • Provide occasional evening or weekend support for events, with comp time offered
• Work Environment & Schedule
  • Primary office location is McLean, with regular travel to company offices; office rotations occur weekly on Tuesdays
  • This role is in-office, but will also need to remotely meet with others
  • Ability to manage a flexible daily schedule while responding to unpredictable support needs
• Skills & Experience
  • Bachelor's degree preferred, or equivalent professional experience (approximately 4 years) in administrative, operations, support, or client-facing roles
  • Strong understanding of technology and systems, with the ability to learn new platforms quickly
  • Familiarity with Gmail, Microsoft tools, Zoom, and cloud-based systems
  • Comfortable speaking in front of groups and leading training sessions
  • Strong organizational skills, attention to detail, and ability to prioritize effectively
• Personal Attributes We Value
  • Polished, professional, and confident in client-facing interactions
  • High emotional intelligence and strong critical thinking skills
  • Organized, reliable, and steady, even in fast-moving or high-demand situations
  • Courteous and service-minded, with the ability to set and maintain reasonable boundaries
  • Adaptable and proactive, with a willingness to take on a wide range of tasks as needs arise
• Reporting & Collaboration
  • Reports directly to the Director of Digital Resources
  • Works closely with the Digital Resources team, agents, and corporate leadership
  • Supports projects across multiple departments as needed

This role offers the opportunity to become deeply embedded in the day-to-day operations of a respected real estate brokerage, build strong relationships across the organization, and grow alongside a collaborative and service-oriented corporate team.