Dental Patient Coordinator

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.

KEY COMPETENCIES Welcoming/greeting patients with a welcoming, professional, and polished demeanor

Checking-in patients to ensure they have all the necessary information in the patient management software

Collecting co-payments

Checking-out patients

Closing out and ensuring that registers are balanced daily

Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)Scheduling patients

Calling to confirm appointments

Escalating issues to Office Manager Other duties and responsibilities as assigned

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.

Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.

Flexibility to be accessible before and after hours based on business need Passing of satisfactory credit check

HS Diploma or higher

Ability to work in fast paced work environment and under pressure

Ability to balance registers

Strong communication skills

Must exhibit ethical conduct & confidentiality

High attention to detail and accuracy

Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus Outstanding organization skills

Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.

Dental front desk experience is preferred, but not required

Language and Reasoning Abilities Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations
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