Professional Development Programs Associate

Position Summary

The Professional Development Programs Associate supports the planning, delivery, and continuous improvement of ITE’s professional development and online learning programs. This role coordinates webinar and virtual learning operations, supports learning management system (LMS) administration, assists with annual meeting educational programming processes, and helps implement certificate and training programs.

The Associate serves as a primary coordinator for ITE’s virtual learning activities and works closely with internal teams, subject matter experts, and volunteer leaders to deliver high-quality educational experiences across webinars, conferences, certificate programs, and on-demand learning offerings.

This position also provides administrative and coordination support for the technical department including technical councils and committees, including meeting logistics, communications, and website content updates. The ideal candidate is highly organized, customer-service oriented, technologically proficient, and comfortable managing multiple projects in a collaborative, fast-paced environment.

These are the duties and responsibilities as they are currently organized. Certain responsibilities may be adjusted as staffing needs evolve based on the nature and type of work.

• Serve as the primary point of contact for logistics and administration of ITE Learning Hub webinars, including technical council and committee webinars, as appropriate.
• Coordinate webinar scheduling, registration setup, live event logistics, recordings, and post-event follow-up activities.
• Administer webinar development through the Open Water platform in coordination with internal staff and subject matter experts.
• Coordinate with the Marketing & Communications team to support webinar promotion, learner communications, and content dissemination.
• Maintain and update on-demand learning content as directed within the LMS to ensure accessibility, consistency, and quality of learner experiences.
• Support the development and packaging of curated on-demand learning collections, including webinar series, certificate content, and special learning initiatives.

• Support the implementation and administration of continuing education credit processes associated with the ITE Annual Meeting and other conferences, including coordination of documentation, participant tracking, and compliance-related activities.
• Support the CTO in administering the ITE Annual Meeting abstract submission and peer review process through the Open Water platform.
• Configure and maintain abstract submission forms, review workflows, schedules, and participant communications associated with the submission and review process.
• Serve as the primary point of contact for abstract‑related questions and provide support to submitters, reviewers, moderators, and session organizers.
• Coordinate the distribution of acceptance and rejection notifications following completion of the peer review process.
• Maintain and track presenter responses and related program information within centralized databases to support conference scheduling and educational programming activities.

• Provide customer service and operational support related to the LMS, including learner registration, access assistance, certificates, reporting, and basic troubleshooting and issue resolution.
• Track participation metrics and assist with reporting and analytics related to professional development activities.
• Support the development and administration of new certificate and cohort‑based learning programs.
• Manage student registration, rosters, participant communications, and instructor coordination for certificate programs and training cohorts.

• Coordinate with the CTO on communications and engagement activities related to the Council Leadership Team (CLT), including meetings, action items, and announcements.
• Assist in organizing and supporting monthly CLT Executive Group meetings and quarterly CLT meetings.
• Serve as the primary point of contact for maintaining and…