Associate Director, OCLO Operations

The Associate Director of the Offices of Chief Legal Officer (OCLO) Operations performs a wide variety of operational functions and activities to elevate and enhance centralized support to CLO offices. This role enables the senior leadership team to effectively execute against, and convey, the OCLO goals and strategic and operational priorities. The Associate Director, OCLO Operations leads a variety of cross-functional and targeted projects in the advancement of OCLO strategic goals, operational efficiencies, and process improvements.

• Lead or co-lead a variety of cross-functional and corporate-wide initiatives and special projects within OCLO. Establish project scope and timeline, define measures of success, and manage the team(s) through successful completion of the initiative(s).
• Support organizational excellence through analysis of operational efficiency and effectiveness. Collaborate with OCLO business leaders to engage and synthesize feedback and direct work related to the initiatives. Establish qualitative and quantitative measurements to inform continuous improvement effort.
• Support annual strategic planning process and quarterly learning reviews to assess attainment of business outcomes and key results.
• Develop and maintain effective working relationships with leaders and staff throughout OCLO to facilitate collaboration and representation of multiple perspectives, guided by the long-term strategic goals of the CLO and the senior leadership team.
• Plan and lead change management efforts to ensure the successful adoption of new initiatives by internal and external stakeholders.
• Support OCLO staffing processes, compensation planning, and other organization-wide People Solutions initiatives and projects.
• Manage budget planning and financial management processes in partnership with Finance and budget owners. Track performance against financial targets and facilitate reporting within OCLO.
• Represent OCLO on cross-organizational projects and initiatives related to OCLO operational goals and objectives.
• Facilitate development of reporting and metrics to provide insight into department strategic and operational performance.
• Draft talking points and create presentations for OCLO senior leadership team for internal and external use.
• Orchestrate and facilitate group events, including meeting agendas, logistics, and follow-up.
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

• Bachelor’s degree in business, communications, technology, or related field. Minimum of eight years’ experience in the financial services industry or regulation at FINRA or other similarly situated organizations in positions of increasing responsibilities; or an equivalent combination of relevant education and experience.

• Law degree, advanced business degree, or other graduate degree preferred.

• Strong collaborator and team player, with excellent written and verbal communication, interpersonal, and presentation skills.

• Exceptional organizational skills, with an ability to administer multiple complex assignments concurrently and execute against tight deadlines in multiple areas with different requirements.

• Demonstrated record of acting independently to identify and address challenges, make risk-based decisions, develop new initiatives, and strengthen existing programs.

• Proven record of project management, process improvement and goal attainment skills, as well as producing high quality written work product.

• Strong experience using productivity software and business intelligence tools for data analysis, visualization, and reporting.

• Hybrid work environment, with defined in-person presence requirements.

• Occasional travel and extended hours may be required.

For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In…