Sr. Business Manager - Bank Fraud Defense

Sr. Business Manager - Bank Fraud Defense
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* Summary:

** As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Fraud – when a customer’s personal information is stolen or bank account is compromised – is a defining and increasingly frequent moment in our customers’ financial lives. The Customer Protection (CP) organization within Retail Bank is at the heart of protecting Capital One’s customers from fraud.
Within CP, the Claims strategy and analytics team is focused on the critical moment when customers report an issue with a merchant or a fraudulent transaction.  Thousands of customers go through this experience every day & is one of the Bank’s top priorities for transformation. This role will drive the strategy and analytical agenda for investments, with a key focus on prioritizing and delivery back office initiatives, from process engineering to automation to the use of Agentic AI.

You will rally cross-functional teams across product, tech, design, and operations. You will be accountable for monitoring performance of the claims process on a monthly basis and driving long term strategies. You will lead an analytical team and guide your associates' development.  You will also generate buy-in for your vision with senior leaders through regular updates to members of the Bank SLT.
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* General Responsibilities:

*** Strategic leadership:
Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
* Business ownership:
Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
* Leadership:
May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
* Product:
Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
* Marketing:
Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
* Credit Risk:
Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
* Execution:
Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
* Partnership:
Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
* Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
* Strong business judgment, leadership and integrity:
He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
* Solid people leadership experience:
Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
* Strong executive communication skills:
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