Manager, Government Procurement & Process Strategist

Overview of the Role

We are looking for an exceptional candidate with Government procurement process expertise to join our growing Public Sector Deal Strategy & Execution team. As part of the Salesforce Public Sector business unit, we aim to provide top-tier support to all Public Sector business stakeholders during the end-to-end direct contract lifecycle. You will be a Procurement & Process Specialist who will bridge the gap between complex government contract requirements on direct business and Salesforce’s internal operational processes.

Your primary mission is to create and manage the internal processes to ensure Salesforce procurement activities are compliant, efficient, and well‑documented. You will work cross‑functionally with Sales, Legal, Sales Operations, and other support functions to build and own the “playbook” that defines how we manage new and existing direct government contracts in AMER.

• Process Architecture:
  Design, write, and maintain Standard Operating Procedures (SOPs) for the end-to-end revenue lifecycle.
• Regulatory Guidance & Impact:
  Work with legal to apply compliance structures and contract requirements to internal workflows.
• Contract Processes:
  Validate that sufficient processes are documented and in place to support Direct Agreements where necessary.
• Manage Contractual Guidelines & Enablement:
  As an expert of a specific agreement, you will document, create any necessary material to support, and be the point‑person on the contract who enables and manages day‑to‑day sales and operational tasks related to the contract.
• Continuous Improvement:
  Identify bottlenecks in current workflows and draft “future‑state” documents to streamline efficiency.
• Order Management:
  Validate task orders as compared to the MSA’s contractual pricing & deal commitments.
• Communications & Updates:
  Be the Contract SME, manage Q&A, and lead the communication strategy to ensure all business partners have the most updated documentation and information.
• Renewals: collaborate with Renewals to ensure an on‑time renewal.
• Deal Strategy & Operations:
  Become an expert in understanding Salesforce’s unique Pricing & Operations strategies in order to advise on best practices and processes.

• Process Documentation & Optimization:
  Exceptional ability to draft clear and concise process documentation.
• Regulatory & Compliance Literacy:
  Deep understanding of government solicitation types and Fed/SLED contract vehicles.
• Attention to Detail:
  You’re the person who catches the conflicting clause in a 50-page document.
• Technical Proficiency:
  Experience with procurement software (ERPs) and documentation tools (Google Sheets/MS Excel, MS Powerpoint/Google Slides, Slack, and Lucidchart).
• Communication
  
  Skills:
  
  Expert oral, written, presentation and interpersonal communication skills.
• Experience:
  
  6+ years working directly with government contracting processes in a hands‑on role.

• Deep understanding of SaaS and Consumption pricing in the government space.
• Familiarity with Salesforce technology.
• Familiarity with Government Cloud Compliance standards and certifications.
• Advanced College Degree.

You won’t just be filling out forms; you’ll be the architect of our operational backbone. If you enjoy bringing order to chaos and making complex systems feel simple, you’ll thrive here.