Business Director, Insights and Analytics - Community Finance

Business Director, Insights and Analytics – Community Finance

The Business Director, Insights and Analytics leads a team that turns complex operational data into a clear strategic roadmap to aid in faster, more confident decisions that drive growth. The role is for a curious, analytical leader who asks questions, produces rigorous analysis, and uses data-driven foresight to drive change.

• Strategic leadership: develop business strategies that drive growth, profitability, and competitive success amid shifting consumer and regulatory demands.
• Leadership: manage, coach, and develop multiple analysts, fostering talent retention and growth.
• Product: develop and implement new product and pricing strategies for various lending products; lead product‑level data modeling and analytics.
• Marketing: lead direct‑to‑consumer marketing efforts for select products and shape strategic intent for products distributed through the retail channel; build targeted insights to inform new customer experiences and breakthrough technology concepts.
• Credit Risk: drive step‑change improvements in credit performance by connecting future credit trends to historical behavior, creating risk models, and testing hypotheses through rigorous analysis.
• Execution: manage and sequence delivery of business intent, build business requirements, and execute against product strategy; oversee multiple concurrent projects and programs.
• Partnership: work closely with colleagues across IT, Sales, Operations, Finance, and other units to improve quality, volume, service, and profitability.

• Proven track record of decision making and problem‑solving based on analytics.
• Strong conceptual thinking complemented by a rigorous quantitative orientation.
• Tenacious decision maker with strong business judgment, integrity, and an aggressive yet responsible approach.
• Solid people‑leadership experience: ability to build and leverage a high‑performing team and hold business partners accountable.
• Strong executive communication skills, with impeccable written and oral communication and strategic influencing abilities.
• Clear results orientation: intense focus on achieving short‑ and long‑term goals in an uncertain, fluid environment.
• Successful track record thriving in a fast‑paced, entrepreneurial and dynamic environment.
• Previous consulting experience is a plus.

• Bachelor’s Degree.
• At least 4 years of quantitative analysis experience.
• At least 4 years of qualitative analysis experience.
• At least 2 years of people‑management experience.
• At least 2 years of project‑management experience.

• Master’s Degree.
• 2+ years in financial services.
• 1+ year in consulting.
• 3+ years of people‑management experience.

• Chicago, IL: $209,500 – $239,100 for Business Director.
• McLean, VA: $230,400 – $263,000 for Business Director.
• New York, NY: $251,400 – $286,900 for Business Director.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being, including performance‑based incentive compensation. Capital One will consider sponsoring a qualified applicant for employment authorization.

Capital One is an equal‑opportunity employer (EOE, including disability and veteran). We are committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and considers qualified applicants with a criminal history in a manner consistent with applicable laws and regulations.