Strategic Account Director

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Full Time Sales McLean, VA, US

6 days ago Requisition

At Meazure Learning, we aim to empower open‑minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test‑takers and reshape the education technology landscape by working toward one vision:

“To provide life‑long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

Our Vision starts with our values—
Hungry, Humble and Smart
. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Strategic Account Director is an important part of Meazure Learning’s Professional Testing sales team with responsibility for not only ensuring customer delight with our testing clients, but also for growing existing account revenue. The Strategic Account Director should possess a proven track record in B2B solution sales, polished customer service skills and a passion for providing innovative business solutions. The Account Executive has a consultative sales approach with a passion for discovery work to understand a prospects business, pain points, and desired business outcomes.

• Establish strong client relationships and grow our business through increased volumes, cross‑sell other Meazure Learning products & services, or add additional tests or divisions.
• Team with Client Success team to ensure high customer satisfaction and maximize renewals.
• Generate demand by assisting clients to identify current needs, and then effectively articulate how Meazure Learning can add value through our services and solutions.
• Be the go‑to resource for any client needs; ensure that we stay accountable to our clients for any ongoing work, questions, new opportunities, and renewable agreements.
• Advocate for our testing clients; serve as the internal liaison for client deliverables to all team members within the division.
• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the renewal agreement for each client.
• Champion Meazure Learning’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
• Build trust and long‑term relationships by developing client advocates and coaches who support Meazure Learning.
• Conduct contract review meetings with project stakeholders to evaluate the overall status of each account and to revisit and adjust (if necessary) the priorities of each account.
• Manage quotes to customers for software and services work while acting as an escalation point for support issues or other customer concerns
• Define possible client solutions and customer experiences and help clients envision future states and value propositions
• Manage new scopes of work, contract renewals, and contract amendments with existing accounts
• Work with Psychometrics, Operations, and Product teams to manage new scopes of work, communicate new proposals and contracts to clients and be the point of contact throughout the proposal and contract writing process
• Manage the internal process for contract updates and amendments, renegotiations and expiring contracts with current and new business
• Provide support to the sales team for proposals, including writing of content, submission of questions, and editing
• Track and improve on churn and growth rates in assigned accounts
• Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions of ongoing account and develop and oversee mitigation measures to turn risks into opportunities
• Manage routine, purposeful communications with clients regarding new products and services, events, trade shows etc.
• Other relevant projects,…