Senior Business Analyst, Product Analytics

Senior Business Analyst, Product Analytics

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world‑class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

We are looking for a Senior Business Analyst for the Retail Bank’s Product Analytics team. You will help shape a wide range of consumer‑facing and platform experiences across the Retail Bank. You will apply your analytical skills, technical skills, and product sense to support leadership by setting goals for execution and prioritizing what to build. Your work will guide product strategy and investment using data and insights through developing hypotheses and employing rigorous analytical approaches to test them.

You will help define success metrics, OKR frameworks, and surface insights on new and exciting opportunities and challenges.

Your work will directly influence product direction, investment decisions, and the product vision for the Retail Bank. This is a highly collaborative role in which you will problem solve alongside partners and leadership in Product, Engineering, Research, Data, Finance, and others.

• Analysis:
  Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations.
• Product:
  Perform modeling/analytics to assist new product and pricing strategies for various lending products.
• Marketing:
  Support direct‑to‑consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go‑to‑market strategies.
• Credit Risk:
  Support step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Execution:
  Involve problem frameworks, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan.
• Partnership:
  Work closely with colleagues across Capital One including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation.
• Strong business judgment, leadership and integrity: A tenacious decision maker, able to bring a healthy, aggressive yet responsible approach to business.
• Strong communication skills:
  Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation:
  Display an intense focus on achieving both short and long term goals. Be able to drive and execute an agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

• At least 2 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor’s Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field).
  • A Master’s Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics,…