Senior Associate, Product Manager - Time; Business Cards & Payments

Senior Associate, Product Manager - Pay Over Time (Business Cards & Payments)

The BC&P Team:

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

Product Management:

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

As a Product Manager on the Pay Over Time team, you will:

• Work with stakeholders (Business, tech and design partners) to enable the expansion of Pay Over Time feature across our Card products.
• Deliver end to end experiences for product upgrades (on and off ramps) for customers to be on the best-fit product.

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered

  • You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming.
  • You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.
  • You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences.

• Business Focused

  • You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.
  • You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.

• Technology Driven

  • You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems.
  • You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead.
  • You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.

• Integrated Problem Solving

  • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.
  • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.

• Transformational Leadership

  • You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence.
  • You’ll contribute to team culture and recruiting by leading…