Business Manager - Enterprise Arbitration, Enterprise Consumer Product

Overview

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world‑class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

We are looking for an associate to join the Enterprise Arbitration team. This team focuses on optimizing inbound channels like EASE, Email, and Site by designing and implementing models and frameworks. These channels are crucial, generating over $2.5 billion in enterprise value annually through marketing and servicing optimization. Our goal is to ensure the optimal message is delivered to the right customer, driving excellent customer experiences and deepening customer relationships.

We are looking for an analytical and innovative associate to support the Modeling function. In this role, the associate will concentrate on the convergence of business, credit, and modeling results. Key responsibilities include evaluating potential model improvements, developing comprehensive model roadmaps, and advising Lines of Business (LOBs) on the potential impacts to their operations.

The ideal candidate for this role is a highly analytical and articulate individual, capable of extracting meaningful insights from complex customer behavior and needs. They must be skilled at communicating these complex concepts to senior audiences in a compelling and actionable manner, and possess a strong understanding of the credit implications associated with product and messaging decisions.

• Strategic leadership: develop business strategies that will drive growth, profitability, and competitive success.
• Leadership: may manage and develop 1–2 analysts; coach and mentor associates to develop and retain talent.
• Product: develop and implement new product and pricing strategies for various lending products; lead product‑level modeling/analytics.
• Marketing: lead direct‑to‑consumer marketing efforts for select products, build targeted insights to inform the design and development of new customer experiences and breakthrough technology concepts.
• Credit Risk: drive step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Execution: manage and sequence delivery of business intent, build business requirements, and execute against the product strategy; oversee multiple projects and programs concurrently.
• Partnership: work closely with colleagues across Capital One including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
• Strategic & analytic orientation: proven track record of decision making and problem solving based on analytics; conceptual thinking skills complemented by strong quantitative orientation.
• Strong business judgment, leadership and integrity: be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Solid people leadership experience: ability to build and leverage the capabilities of a high‑performing team, foster innovation, drive critical decisions, hold partners accountable, and consistently deliver results.
• Strong executive communication skills: impeccable written and oral communication, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: intense focus on achieving short and long‑term goals; drive and execute agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering).
• At least 2 years of experience in analysis.

• Master’s Degree in Business or…