Process Manager, Fee Billing - Pulse

Process Manager, Fee Billing - Pulse

The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency.

Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company’s bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise.

As Process Manager for Fee billing you will be responsible to lead the team, responsible for overseeing the configuration, validation, and execution of daily fee billing process within the settlement platform. The role ensures accurate fee application across multiple transaction types and leads initiative to streamline billing workflows, enhance automation, and maintain compliance with internal pricing policies and external partner agreements.

• Oversee the daily intake, setup, and validation of fee billing forms.
• Ensure timely and accurate fee mapping for transactions.
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.
• Lead the fee billing team.

• Drive continuous improvement in billing accuracy, cycle time, and audit readiness.

• Collaborate with internal teams to ensure fee setups align with contractual terms.
• Serve as the escalation point for complex billing discrepancies and pricing exceptions.

• Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.
• Ensure compliance with internal controls and external regulatory requirements.

• Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.
• Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

• Bachelor’s Degree or Military Experience
• At least 5 years of experience in Process management

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Lean certification or Six Sigma certification

The minimum and maximum full-time annual salaries for this role are listed below, by location.

• McLean, VA: $134,400 - $153,300
• Houston, TX: $122,100 - $139,400
• Riverwoods, IL: $122,100 - $139,400

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (). Eligibility varies based on full or part-time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections 4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.