Senior Associate, Product Management - Credit Bureau Disputes

Senior Associate, Product Management – Credit Bureau Disputes

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

The Card Credit Bureau Services team is embarking on a multi-year journey to re-imagine Credit Bureau Reporting and Disputes. This role will manage a tech team actively building out the end-state experience for Credit Bureau Disputes, working across the Card Business to solve critical problems for agents and customers.

• Excited by or interested in evolving novel technologies such as leveraging AI to simplify and automate processes.
• Comfortable with in-depth data analysis, understanding its importance to the use case and driving action.
• Integrated problem‑solving rockstar who partners with Process, Tech, Ops, and Risk teams to deliver a bold vision.
• Team leader who guides teams toward a bold destination with care, investment, and vision.

• Human Centered
  • Collaborate with tech teams to build comprehensive acceptance criteria, identify research needs, and define future feature design.
  • Break down business epics into features and user stories, driving toward the lowest effort or Minimum Viable Product (MVP) for valid testing.
• Business Focused
  • Use hypothesis‑driven assessment of data to ensure the product or feature delivers real business needs.
  • Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures manage risk.
• Technology Driven
  • Work autonomously in an agile environment, researching and developing features with new and evolving technology.
  • Collaborate with designers, technologists, data scientists, and subject‑matter experts to build cutting‑edge solutions.
  • Deliver well‑managed product platforms by understanding technology trends and architecture strategy.
• Transformational Leadership
  • Participate in horizontal forums, building a network of trusted relationships across tech, design, and stakeholders.
  • Articulate a succinct product roadmap, share it with stakeholders, and elevate team results.

• Intellectually Curious – asks why, explores, embraces ambiguity, and seeks new challenges.
• Communicator & Influencer – conveys complex ideas clearly and rallies associates.
• Do-er – biased toward action, tries new approaches, overcomes roadblocks, organizes, and prioritizes.
• Passionate & Customer Focused – cares about growth, enjoys building and shipping products, and connects deeply with customers.
• Learner – appetite for new technologies and humble in seeking help.
• Team Player – works with diverse people, drives team cohesion, and builds lasting relationships.

• Bachelor’s degree or equivalent military experience.
• At least 1 year of product management experience or at least 1 year in product design, agile delivery, business analysis, data science, or software engineering.

• Bachelor’s degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer‑facing digital products.
• 1+ years working on core product platforms powering digital experiences.
• 1+ years working with cross‑functional teams as a product owner in an agile development process.

Capital One offers a competitive salary that varies by location. Salary ranges may be provided upon request. This role may also earn performance‑based incentive compensation, such as a cash bonus or long‑term incentive.

Capital One provides a comprehensive, competitive, and inclusive set of health, financial, and other benefits to support your overall well‑being.

Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer (EOE, including disability and veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws.