Implementation Manager

Who We Are:

Exiger transforms supply chains into a strategic advantage—advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1

Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers—including Fortune 500 companies and U.S. government agencies—Exiger is a recognized, award‑winning leader in supply chain AI and a FedRAMP authorized provider to the federal government.

Location:

McLean, VA or Richmond, VA

Work Environment:
Hybrid

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. The position establishes, maintains, builds, and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion.

The ideal candidate must have excellent project management skills, be client and solution focused, and understand that the client’s best interests are served through seamless delivery.

• Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger’s solutions.
• Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
• Drive internal process‑focused initiatives ensuring consistent standards are adopted across the practice.
• Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger’s products.
• Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
• Maintain a thorough knowledge of Exiger’s core products, services and strategic services.
• Ad‑hoc and other projects and responsibilities may be added at the manager’s discretion.
• Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and from implementation to customer success.

• You possess a high level of initiative and self‑motivation, especially in a team environment.
• You understand the processes, pain points, and personas in third‑party management, supply chain management, procurement, risk, and compliance.
• You lead inspirational, tailored presentations in a customer‑facing environment.
• You articulate complex ideas clearly and concisely, in written and verbal English.
• You balance multiple priorities while maintaining a strategic mindset.
• You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third‑Party Risk Management.
• You have strong client/customer management skills.
• You have excellent presentation and facilitation skills.
• You have demonstrated strength in issue management and customer relationship skills.

• Minimum 1‑5 years of experience in project management and implementations.
• Experience with compliance, supply chain risk management, third‑party risk management, or due diligence.
• Consulting experience is a plus.
• Bachelor’s Degree in a relevant field.
• Must be a U.S. citizen.
• Ability to analyze, manipulate large data sets (i.e., Excel, Access, SQL or VBA).
• Ability to perform data auditing and validation.
• Proficiency in Microsoft Office Suite.
• Familiarity with Project Management methodologies.
• Ability to adapt to a fast‑paced continually changing business and work environment while managing multiple priorities.

• Competitive base salary.
• Additional performance incentives (SPIFFS, recognition awards).
• Private medical, dental, and vision benefits.
• 16 weeks of paid parental leave.
• Purposeful career development programs with reimbursement for educational certifications.
• Industry‑leading health, vision, and dental benefits.
• Discretionary Time Off for all employees, with no maximum limits.
• A collaborative culture that celebrates hustle, heart, and high performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.