Business Manager,Sales Operations-International Acceptance

Business Manager, Sales Operations-International Acceptance

Summary:

As a Business Manager, Sales Operations for International Acceptance (IA) at Discover Global Payment Network (GPN), you will apply strategic, analytical, and operational skills to major international growth challenges. In this individual contributor role, you will work closely with world‑class professionals to build data‑driven sales processes, design robust sales planning models, and optimize our pipeline reporting.

• Sales Planning & Market Coverage:
  Execute and refine the semi‑annual sales planning model to forecast progress toward sales targets, track incentive spend, and set localized sales targets. Ensure relationship manager (RM) mapping to partners is accurately maintained so that global resources remain strictly aligned to high‑value SC opportunities.
• Strategic Analysis & Insights:
  Identify international business challenges and unlock expansion opportunities by driving deep analytical insights from sales activity and outcome data. Utilize rigorous qualitative and quantitative analysis to deliver tactical and strategic recommendations to leadership.
• Reporting & Performance Tracking:
  Own the generation and delivery of consistent market and individual sales performance reporting aligned to the global sales funnel. Partner across teams to design, automate, and roll out individual sales scorecards and Monthly Business Review (M ) reporting structures.
• CRM Data Governance:
  Serve as the functional owner for Salesforce data quality within the IA track, maintaining standard definitions for sales funnel stages, merchant taxonomies, and spend coverage data flows. Partner with Global Network Analytics (GNA) to ensure data elements remain standardized across priority markets.
• Sales Excellence & Process Redesign:
  Collaborate with Marketing and central Sales Enablement teams to build common onboarding processes and establish a unified sales learning curriculum. Define "Sales Excellence" standard work, optimizing daily operating rhythms and encouraging positive CRM hygiene and sales behaviors.
• Cross‑Functional Partnership:
  Work closely with Market Leads, Strategy, and Chief of Staff (CoS) cohorts to deliver against broader organizational goals. Coordinate across the lines of business to sequence the delivery of business intent and manage horizontal project frameworks concurrently.

• At least 3 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.
• Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering.
• 5+ years of experience in analysis.
• 2+ years of experience in financial services.
• 1+ year of experience in consulting.
• 2+ years of experience in people management.

• Chicago, IL: $149,800 - $171,000 for Business Manager
• McLean, VA: $164,800 - $188,100 for Business Manager
• New York, NY: $179,700 - $205,100 for Business Manager
• Richmond, VA: $149,800 - $171,000 for Business Manager
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
• This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.